General Questions
Q: Does Jiangzhi provide stock standard parts?
A: We don’t have stock standard parts, we only provide custom products based on our customers requirement.
Q: How long have you been in the business?
A: Jiangzhi was first founded in 1978, kindly check about us page to find out more.
Q: Can you do export?
A: Yes, Jiangzhi started to do global business since 2008, our parts has been exported to over 50 countries.
Q: Which industries has Jiangzhi served?
A: We’ve served a wide range of industries including medical device, mining, automotive, robotics, electronics and etc.
Q: Will you outsource any of my orders?
No, we have mature production line from mold to products, we won’t outsource without permission.
Q: How to get an accurate quotation from you?
A: You can visit our get in touch page or send email to sales@swcpu.com. Both of them can reach to our sales rep.
Q: What types of drawing format do you accept?
We can accept solid CAD models in STEP(.stp), IGES(.igs), or Parasolid(.x_t) format as well as .stl format, we also accept 2D drawings with reference dimensions.
Questions About Orders
Q: What is the lead time for tooling and samples?
A: Normally, the lead time for tooling and samples is 4-6 weeks
Q: What is lead time for bulk order?
A: Production parts are made upon approval samples. Lead time based on order quantity, in general, molding parts lead time is 4-5 weeks.
Q: How to delivery the goods to my country?
A: Sample orders can use express like DHL or Fedex, bulk orders can use sea, air or rail transportation.
What is your standard package?
A: To avoid damage during delivery, Jiangzhi uses bubble film and carton box for standard package, pallet or wooden box will be used for sea shipping to prevent loss of goods.
Does Jiangzhi offer assembly on parts or packages?
A: Yes, we do both assembly on parts and packages.
My parts require unique package, does Jiangzhi offer customized packaging?
A: Yes, we have cooperation package factory, or you can send us the package and we will do the packaging work for you.
Questions About Products
Q: What type of steel do you use for the construction of the mold?
A: Jiangzhi mostly uses 718H for mold, but it should depend on parts structure.
Q: What is the mold life time? How many pieces do you guarantee the mold？
A: Our mold can manufacture 300,000-1 million pieces of products. Jiangzhi regularly maintains to prolong the mold life. New mold will be made for free once the molds are scrapped.
Q: Can I choose color for my parts? Do you have any color options?
A: Yes, you can customized any color you like, you only need to provide us accurate Pantone color code.
